10.00 VIRGIN VIE CASE STUDY: Virgin Vie at home's contact centre solution
Hear How Virgin Group's Cosmetic and Jewellery business benefits from a converged contact centre solution to provide improved communications between its network of UK consultants and HQ.
Lisa Dolphin, Vertical Marketing Manager, Mitel

12.00 ALLIANCE PHARMACY CASE STUDY: Dynamic development in a rapidly changing retail environment at Alliance Pharmacy
Hear how Alliance Pharmacy has built systems to support a changing business. The merger between Alliance Pharmacy & Boots has set a number of challenges to the business, and their IT systems.
Sandy Byfield, IT Project Manager, Retail Systems, Alliance Pharmacy

14.00 CASTRO CASE STUDY: The role of technology when expanding abroad
The importance of IT infrastructure and business processes in international retail expansion strategies
Shlomi Greenfield, IT Director, Castro

10.00 McDONALDS CASE STUDY: Exploiting technology for a dynamic customer experience
Discover how the latest in-store technologies and networking systems can decrease employee training time and increase customer loyalty
Ivan Brooks, Vice President and Chief Information Officer, McDonald's Restaurants Limited

11.20 TESCO CASE STUDY: Tesco uses intelligent queue management to build sales
Hear how Tesco devised the "one-in-front" camera system, with an Irisys new thermal imaging solution, which has enhanced sales at its stores.
Michael Lucking, Project Manager, Support Office for the Productivity Department, Tesco

14.40 POUNDSTRETCHER CASE STUDY: Introducing a broadband wide area network to exploit new technology
Discover how a 'super speed' network can dramatically enhance business efficiency and open up a whole new retail world of possibilities.
Les Thomas, IT Director, instore/Poundstretcher

10.00 GREEN HILLS MARKET CASE STUDY: Consumer offers as unique as a fingerprint
A new service for creating and communicating personalised customer offers has enabled Green Hills Supermarket in New York to achieve unprecedented customer engagement and retention despite intense local competition - and it can all be done with the touch of a finger.
Gary Hawkins, CEO, Green Hills Market

11.20 DIXONS CASE STUDY: Exploiting technology to create world class supply-chain planning
Increasing on-shelf availability and operational efficiency through enhanced demand and replenishment planning tools and processes
Mark McCormack, Business Systems Director, DSG International (Dixons)

13.30 BOOTS CASE STUDY: The cosmetic theft challenge
Hear how Boots partnered with Storetag EAS Ltd to develop a solution to combat in-store theft.
Steven Wilson, Head of Product Protection, Boots